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Online Order Terms and Conditions:
(last updated on 24 May, 2018)
 
  1. Cut-off times for cake ordering are 9:30am, 3:00pm and 8:00pm daily based on Hong Kong time. Orders made after 8:00pm will be treated as orders made on the following day. Express Order Cake: If the order is confirmed before 9:00am, the earliest pick up day would be the same day (designated cakes only).
  2. Due to different pick-up time for different products, if there are more than one products in a single order, the pick up time will be based on the product with the farthest pick-up time. If customers want to pick up part of order earlier, please order separately.
  3. Customers can choose to pick up their order on designated date from designated Hong Kong Saint Honore shop with the online order receipt issued by our company.
  4. For customers choosing self pick-up, the order would become void if customers cannot pick up on the designated date.  No refund will be made.
  5. Purchase of cake or festive coupon up to HK$2,000 or above by credit card, customers are required to collect the coupons in person with the credit card which the transaction is made and carry out the verification process, including swipe the credit card and signature by the credit card holder.
  6. Customers can also choose delivery service. Delivery charge is based on location. For service coverage, terms and conditions, please refer to Online Order Delivery Charge Table below.
  7. Members should fill in accurate delivery address, contact phone number and email address. Saint Honore shall not be responsible for any loss arising from members’ failure to provide accurate information.
  8. The number of words writing on the chocolate plate would be varied by the size of cake. (1-4 pounds: up to 12 Chinese words or 27 English letters; 5-10 pounds: up to 20 Chinese words or 45 English letters.) $10 chocolate plate fee is charged for cake less than 2 pounds.
  9. Customers can add additional chocolate crispy layer.  The charge is $20 per pound (designated cakes only).
  10. Customers can use self-designed graphic for a service fee of $100 per cake. Please contact our Customer Service Hotline (T: 2991 6677) for details.
  11. Fruits and other cake decorations are subject to seasonality and availability without prior notice.
  12. All photos and product color are for reference only.
  13. Cake may change without notice, in-store information, website and mobile apps of Saint Honore shall prevail.
  14. For festive products’ redemption period and other terms and conditions, please refer to the back of the festive product coupon.
  15. All discount offers are calculated on item level and the discounted amount will be rounded off to the nearest 10 cents.
  16. Delivery charge and other surcharges are excluded from discount.
  17. Saint Honore website and mobile application not only accept MasterCard or Visa card payment in Hong Kong Dollars (UnionPay and American Express cards are not accepted at the moment), but also accept Octopus and O! ePay. Credit card transactions made in currencies other than Hong Kong Dollars shall be converted into Hong Kong Dollars at prevailing exchange rate as determined by the card issuing bank.  The order will be cancelled if we cannot obtain the authorisation code from the bank. For futher information about Octopus and O! ePay payment procedures and Terms & Conditions, please visit Octopus website (www.octopus.com.hk)
  18. Cancellation, change or refund is not allowed once an order is confirmed.
  19. Overseas customers are welcome to order products for their relatives in Hong Kong. Products ordered will be delivered to customers' designated address in Hong Kong or for pick-up at Saint Honore Cake Shops in Hong Kong.
  20. Customers understand that all the information collected in Saint Honore website or mobile application will be used for:
    • Processing the order and the payment.
    • Personal identity verification and record keeping.
  21. Saint Honore will update the descriptions and prices of various products available on the e-Services from time to time. All product descriptions and prices are subject to final confirmation by Saint Honore at the time of ordering. Saint Honore has sole discretion to postpone or cease any and all product ordering. Saint Honore reserves the right to change or modify the Terms and Conditions for online ordering via the e-Services at any time.
  22. For the reasons of online transaction security and customer service, employee of Saint Honore may contact you to verify certain customer information.
  23. If there is any system problem, Saint Honore reserves the right to claim back any variance in amount.
  24. The above terms and conditions are subjected to change without prior notice. In case of any dispute, Saint Honore Cake Shop reserves the right of all final decisions.
  25. Online transaction data including the credit card information are encrypted using Secure Socket Layer ("SSL") technology. 
  26. Saint Honore shall make use of your information, including but not limited to name, correspondence address, email address, Facebook username, mobile phone number, date of birth, membership card number, number and sum of purchases made and billing information, as well as other information required in the course of our service provisions, in accordance with its privacy policy and disclaimer. For further information on our privacy policy and disclaimer, please visit www.sthonore.com/en/policy.
  27. Any provision of the Terms set forth herein that is deemed to be invalid, unlawful or unenforceable under the laws of a jurisdiction shall not affect the validity, lawfulness or enforceability of the same provision in any other jurisdiction, and shall not affect the validity, lawfulness, and enforceability of the remaining provisions.
  28. The Terms set forth herein and the relationship between you and Saint Honore are governed by the laws of the Hong Kong Special Administrative Region. Both you and Saint Honore agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.
Note: If there is any inconsistency or conflict between the English and Chinese versions of the Terms and Conditions, the Chinese version shall prevail.

Online Order Delivery Charge Table
 
(HK$)  Zone A Zone B Zone C
Basic Product Total Amount  
Delivery Charge  
$500
$70
$500
$120
$500
$200
Below Basic Product Total Amount   Additional $100 Additional $100 Additional $100
Product Total Amount $1,000 or Above   Free Free Free
 
Zone A Zone B Zone C
Hong Kong Kowloon New Territories District District
Admiralty Cha Kwo Ling Kwai Chung Aberdeen Chung Hom Kok
Causeway Bay Cheung Sha Wan Ma On Shan Ap Lei Chau Deep Water Bay
Central Choi Hung Sha Tin Cyber Port Repulse Bay
Chai Wan Diamond Hill Ting Kau Mid-Level Stanley
Fortress Hill Fu Shan Tsing Yi Pok Fu Lam Tai Tam
Happy Valley Ho Man Tin Tsuen Wan South District The Peak
Kennedy Town Hung Hom Yau Kom Tau Tin Wan Clear Water Bay
North Point Jordon   Wong Chuk Hang Kowloon Peak
Quarry Bay Kowloon Bay   Castle Peak Bay Lantau Chek Lap Kok South
Sai Wan Ho Kowloon City   Fanling Lau Fau Shan
Sai Ying Pun Kowloon Tong   Fu Tei Tuen Mun Sai Kung
Shau Kei Wan Kwun Tong   Hung Shui Kiu Tung Chung
Sheung Wan Lai Chi Kok   Kam Tin Yuen
 Long
 
Siu Sai Wan Lam Tin   Lam Tei Tuen Mun  
Tai Hang Lok Fu   Nai Wai  
Taikoshing Ma Tau Wai   Ping Shan Yuen Long  
Tin Hau Mong Kok   Sham Tseng  
Wan Chai Ngau Chi Wan   Sheung Shui  
  Ngau Tau Kok   Siu Hang Tsuen  
  San Po Kong   Siu Lam Tuen Mun  
  Sham Shui Po   So Kwun Wat  
  Shek Kip Mei   Tai Au Mun  
  Tai Kok Tsui   Tai Lam  
  To Kwa Wan   Tai Lam Chung  
  Tsim Sha Tsui   Tai Po  
  Tsz Wan Shan   Tin Shui Wai  
  Wang Tau Hom   Tseung Kwan O  
  Wong Tai Sin   Tuen Mun  
  Yau Ma Tei   Tuen Tsz Wai  
  Yau Tong   Yuen Long  
 
  1. All products will only be delivered to one location within the designated area.
  2. Delivery service is not applicable to the following location: outlying islands, remote areas where truck cannot access.
  3. The above terms and conditions are subject to change without prior notice. In case of any dispute, Saint Honore Cake Shop reserves the right of all final decisions.

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